---
url: https://kugie.app/docs/orbit/faq
title: Kugie Orbit FAQ
category: Kugie Orbit
---

# Kugie Orbit FAQ

Short answers about **Kugie Orbit**. For more, read [what is Kugie Orbit](/docs/orbit/what-is-orbit).

## What is Kugie Orbit?

Kugie Orbit is a customizable e-commerce engine. It gives a brand its own online store, with its own database and customers, and puts payments, loyalty and search traffic in one admin.

## Is Orbit by Kugie the same as Kugie Orbit?

Yes. Orbit, Orbit by Kugie and Kugie Orbit are the same product, built and run by Kugie.

## Who is Orbit for?

Brands that sell online and want their own store instead of depending on a marketplace, especially lifestyle and F&B brands with customers who come back.

## How do customers pay?

On the page, with QRIS or a virtual account through Altura. There is no payment-link email.

## Can I customise my store?

Yes. Through four extension points: hooks, events, client modules and runtime settings. Your store never forks from the engine.

## Can I move from Shopify?

Yes. Orbit ships with a Shopify importer, and Arutala Coffee has already moved off Shopify onto Orbit.

## Do I own my data?

Yes. Each brand has its own repo, database and customers. If you leave, you get a free full export within 14 days.

## How much does it cost?

Rp2.000.000 a month for the platform plan, Rp1.500.000 per bespoke feature with a two-week turnaround, and a Rp50.000.000 one-time kickoff.

## I am already a Kugie client. Do my terms change?

No. Current clients keep their existing terms.

## How do I start?

Start the assessment at kugie.app/contact/work with Orbit selected. Kugie reviews fit, budget and timing before taking on a store.

## Next steps

- See the product page: [Orbit](/orbit).
- See the prices: [pricing](/pricing).
- Ready to talk about your store? [Start the assessment](/contact/work?path=orbit). It opens with Orbit selected.