Legal - Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us through our website forms or email
• Request a consultation or quote
• Subscribe to our newsletter
• Engage our services through contracts or agreements
• Participate in surveys or feedback sessions

Types of Information Collected:

• Personal Information: Name, email address, phone number, company name, job title
• Project Information: Business requirements, technical specifications, project details
• Communication Records: Emails, meeting notes, chat conversations
• Usage Data: Website analytics, page views, time spent on site
• Technical Data: IP address, browser type, device information, cookies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our IT consulting services
• Communicating with you about projects, updates, and support
• Processing payments and managing contracts
• Sending newsletters and marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Developing case studies and testimonials (with your permission)

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Third-party vendors who assist in our operations (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government investigation
• Business Protection: To protect our rights, property, or safety, or that of our clients
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have given explicit consent for specific sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure backup and recovery procedures
• Incident response and breach notification protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Projects: Throughout the duration of our business relationship
• Completed Projects: For 7 years after completion for legal and business purposes
• Marketing Communications: Until you unsubscribe or request removal
• Legal Requirements: As required by applicable laws and regulations

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your personal information in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We Use:

• Google Analytics for website analytics
• Email service providers for communications
• Cloud hosting services for data storage
• Payment processors for transaction handling

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our services

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

13. Governing Law

This privacy policy is governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to Law No. 27 of 2022 on Personal Data Protection (PDP Law) and other applicable data protection regulations.