Swivel
Turn Marketplace Buyers into Loyal Customers
Own your customer data from Tokopedia, Shopee, TikTok Shop, and Blibli. Engage customers automatically with AI agents via WhatsApp, drive repeat purchases with loyalty programs, and turn anonymous marketplace buyers into customers you actually know.
Features - About Swivel
Everything you need to know about what Swivel does and how it helps.
●Order Claiming
Let customers claim their marketplace orders through a unique link or QR code, converting anonymous buyers into known customers.
●Multi-Platform Import
Import orders seamlessly from Tokopedia, Shopee, TikTok Shop, and Blibli into one unified dashboard.
●AI-Powered Engagement
AI agents automatically reach out to customers via WhatsApp — send personalized offers, re-engage dormant buyers, and drive repeat purchases on autopilot.
●WhatsApp Direct
Message customers directly on WhatsApp for order updates, promotions, and support — no marketplace middleman.
●Flexible Loyalty Programs
Create customizable points, rewards, and tier systems to drive repeat purchases with targeted incentives.
●Reward Catalog
Branded reward catalog where customers redeem points for products, discounts, or exclusive perks.
Why We Built Swivel
Southeast Asian merchants sell primarily through marketplaces but have zero direct relationship with their customers. Every sale is anonymous — no emails, no repeat engagement, no loyalty. We built Swivel to bridge that gap and give merchants a way to actually know and retain the people buying their products.
What We're Tackling
The Problem
E-commerce merchants in Southeast Asia depend on marketplaces like Tokopedia, Shopee, and TikTok Shop for sales, but these platforms keep customer data locked away. Merchants have no way to build direct relationships, drive repeat purchases, or create loyalty programs across channels.
Our Solution
Swivel lets merchants import marketplace orders, let customers claim them via unique links, and engage automatically through AI agents on WhatsApp — turning anonymous marketplace transactions into lasting direct relationships with loyalty programs that drive repeat purchases.
Ready to see Swivel in action?
Book a demo to see how Swivel can work for you, or visit the website to learn more.