E-COMMERCE LOYALTY

Swivel

Turn marketplace buyers into loyal customers.

Own your customer data from Tokopedia, Shopee, TikTok Shop, and Blibli. Engage automatically with AI agents on WhatsApp, drive repeat purchases with loyalty programs, and turn anonymous marketplace buyers into customers you actually know.

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Dedicated landing page: English · Bahasa Indonesia

01 · WHAT IT DOES

The product in six capabilities.

Everything Swivel delivers, in plain terms. No feature padding.

ORDER CLAIMING

Order claiming

Let customers claim their marketplace orders through a unique link or QR code, converting anonymous buyers into known customers.

MULTI-PLATFORM IMPORT

Multi-platform import

Import orders from Tokopedia, Shopee, TikTok Shop, and Blibli into one unified dashboard.

AUTOMATED WHATSAPP ENGAGEMENT

Automated WhatsApp engagement

AI agents automatically reach out on WhatsApp with personalized offers, re-engage dormant buyers, and drive repeat purchases on autopilot.

WHATSAPP DIRECT

WhatsApp direct

Message customers directly on WhatsApp for order updates, promotions, and support with no marketplace middleman.

FLEXIBLE LOYALTY PROGRAMS

Flexible loyalty programs

Create customizable points, rewards, and tier systems to drive repeat purchases with targeted incentives.

REWARD CATALOG

Reward catalog

Branded reward catalog where customers redeem points for products, discounts, or exclusive perks.

THE PROBLEM

Why this product exists.

E-commerce merchants in Southeast Asia depend on Tokopedia, Shopee, and TikTok Shop for sales, but these platforms keep customer data locked away. Merchants have no way to build direct relationships, drive repeat purchases, or create loyalty programs across channels.

THE SOLUTION

How Swivel solves it.

Swivel lets merchants import marketplace orders, let customers claim them via unique links, and engage automatically through AI agents on WhatsApp. Anonymous marketplace transactions become lasting direct relationships, with loyalty programs that drive repeat purchases.

02 · WHY WE BUILT IT

Built for ourselves first.

Southeast Asian merchants sell primarily through marketplaces but have zero direct relationship with their customers. Every sale is anonymous, with no emails, no repeat engagement, no loyalty. We built Swivel to bridge that gap and give merchants a way to actually know and retain the people buying their products.

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