Swivel
Turn Marketplace Buyers into Loyal Customers
A Shopify loyalty platform for Southeast Asian merchants. Unify customer data across Tokopedia, Shopee, TikTok Shop, and Blibli — and build direct relationships through points, rewards, and engagement.
Features - About Swivel
Everything you need to know about what Swivel does and how it helps.
●Order Claiming
Let customers claim their marketplace orders through a unique link or QR code, converting anonymous buyers into known customers.
●Multi-Platform Import
Import orders seamlessly from Tokopedia, Shopee, TikTok Shop, and Blibli into one unified dashboard.
●Shopify Integration
Native Shopify app with automatic sync of products, orders, and customers for seamless store management.
●Flexible Loyalty Programs
Create customizable points, rewards, and tier systems to drive repeat purchases with targeted incentives.
●Reward Catalog
Branded reward catalog where customers redeem points for products, discounts, or exclusive perks.
●Advanced Analytics
Detailed segmentation, purchase patterns, and engagement metrics for data-driven decisions.
Why We Built Swivel
Southeast Asian merchants sell primarily through marketplaces but have zero direct relationship with their customers. Every sale is anonymous — no emails, no repeat engagement, no loyalty. We built Swivel to bridge that gap and give merchants a way to actually know and retain the people buying their products.
What We're Tackling
The Problem
E-commerce merchants in Southeast Asia depend on marketplaces like Tokopedia, Shopee, and TikTok Shop for sales, but these platforms keep customer data locked away. Merchants have no way to build direct relationships, drive repeat purchases, or create loyalty programs across channels.
Our Solution
Swivel lets merchants import marketplace orders, let customers claim them via unique links, and engage through a unified loyalty program — turning anonymous marketplace transactions into lasting direct relationships.
Ready to see Swivel in action?
Book a demo to see how Swivel can work for you, or visit the website to learn more.