Turn Marketplace Buyers into Loyal Customers
Own your customer data from Tokopedia, Shopee, TikTok Shop, and Blibli. Engage customers automatically with AI agents via WhatsApp, drive repeat purchases, and turn anonymous marketplace buyers into customers you actually know.
BUILT BY ENGINEERS WHO HAVE SHIPPED AT
Your business depends on platforms you don't control.
What if your marketplace shuts down tomorrow?
Your customers, order history, and years of data, gone overnight.
What if platform commissions keep rising?
Every sale eats deeper into your margins while you build someone else's ecosystem.
What if you could talk to your customers directly?
No middleman. No algorithm. Just you and your buyers, on WhatsApp, on your terms.
Start Owning Your Data
It's time to own your customer database. Build relationships that no platform can take away.
Already powering loyalty for Arutala Coffee
“Kugie gave us a view of our customers we didn't have before. The data on loyal members, paired with how quickly the team ships, turns into decisions we can actually make.”
Brand Manager, Arutala Coffee
Read the full Arutala case study1,091
Registered Users
18K+
Orders Delivered
35.7%
Repeat Rate
Why merchants lose their customers.
E-commerce merchants in Southeast Asia depend on Tokopedia, Shopee, and TikTok Shop for sales, but these platforms keep customer data locked away. Merchants have no way to build direct relationships, drive repeat purchases, or create loyalty programs across channels.
How Swivel fixes it.
Swivel lets merchants import marketplace orders, let customers claim them via unique links, and engage automatically through AI agents on WhatsApp. Anonymous marketplace transactions become lasting direct relationships, with loyalty programs that drive repeat purchases.
What Swivel does, end to end.
Six capabilities that turn anonymous marketplace orders into a relationship you actually own.
Order claiming
Let customers claim their marketplace orders through a unique link or QR code, converting anonymous buyers into known customers.
Multi-platform import
Import orders from Tokopedia, Shopee, TikTok Shop, and Blibli into one unified dashboard.
Automated WhatsApp engagement
AI agents automatically reach out on WhatsApp with personalized offers, re-engage dormant buyers, and drive repeat purchases on autopilot.
WhatsApp direct
Message customers directly on WhatsApp for order updates, promotions, and support with no marketplace middleman.
Flexible loyalty programs
Create customizable points, rewards, and tier systems to drive repeat purchases with targeted incentives.
Reward catalog
Branded reward catalog where customers redeem points for products, discounts, or exclusive perks.
Three steps to customer loyalty
- STEP01
Import Orders
Import from Tokopedia, Shopee, TikTok Shop, Blibli, all in one dashboard.
- STEP02
Customers Claim
Buyers claim orders via unique link or QR code, turning anonymous transactions into known customers.
- STEP03
Engage Automatically
AI agents reach out to customers via WhatsApp, personalized offers, re-engagement, and loyalty rewards on autopilot.
Ready to Own Your Customer Data?
Join 1,000+ merchants already using Swivel