Turn Marketplace Buyers into Loyal Customers
Own your customer data from Tokopedia, Shopee, TikTok Shop, and Blibli. Engage customers automatically with AI agents via WhatsApp, drive repeat purchases, and turn anonymous marketplace buyers into customers you actually know.
Backed by experience from
industry leaders.
Your business depends on platforms
you don't control
What if your marketplace shuts down tomorrow?
Your customers, order history, and years of data — gone overnight.
What if platform commissions keep rising?
Every sale eats deeper into your margins while you build someone else's ecosystem.
What if you could talk to your customers directly?
No middleman. No algorithm. Just you and your buyers — on WhatsApp, on your terms.
It's time to own your customer database. Build relationships that no platform can take away.
Start Owning Your DataAlready powering loyalty for Arutala Coffee
“Kugie's solution has revolutionized how we understand our customers, providing deep insights that we didn't know before, which supports strategic decision-making based on data. The detailed data on loyal customers, combined with the swift and efficient service, has opened new opportunities for our business to grow.”
Dipa Budiharjo
Brand Manager, Arutala Coffee
1,091
Registered Users
18K+
Orders Delivered
35.7%
Repeat Rate
What We're Tackling
The Problem
E-commerce merchants in Southeast Asia depend on marketplaces like Tokopedia, Shopee, and TikTok Shop for sales, but these platforms keep customer data locked away. Merchants have no way to build direct relationships, drive repeat purchases, or create loyalty programs across channels.
Our Solution
Swivel lets merchants import marketplace orders, let customers claim them via unique links, and engage automatically through AI agents on WhatsApp — turning anonymous marketplace transactions into lasting direct relationships with loyalty programs that drive repeat purchases.
Features - About Swivel
Everything you need to know about what Swivel does and how it helps.
●Order Claiming
Let customers claim their marketplace orders through a unique link or QR code, converting anonymous buyers into known customers.
●Multi-Platform Import
Import orders seamlessly from Tokopedia, Shopee, TikTok Shop, and Blibli into one unified dashboard.
●AI-Powered Engagement
AI agents automatically reach out to customers via WhatsApp — send personalized offers, re-engage dormant buyers, and drive repeat purchases on autopilot.
●WhatsApp Direct
Message customers directly on WhatsApp for order updates, promotions, and support — no marketplace middleman.
●Flexible Loyalty Programs
Create customizable points, rewards, and tier systems to drive repeat purchases with targeted incentives.
●Reward Catalog
Branded reward catalog where customers redeem points for products, discounts, or exclusive perks.
Three steps to customer loyalty
Import Orders
Import from Tokopedia, Shopee, TikTok Shop, Blibli — all in one dashboard.
Customers Claim
Buyers claim orders via unique link or QR code, turning anonymous transactions into known customers.
Engage Automatically
AI agents reach out to customers via WhatsApp — personalized offers, re-engagement, and loyalty rewards on autopilot.
Ready to Own Your Customer Data?
Join 1,000+ merchants already using Swivel