Kugie Orbit FAQ

Short answers about Kugie Orbit. For more, read what is Kugie Orbit.

What is Kugie Orbit?

Kugie Orbit is a customizable e-commerce engine. It gives a brand its own online store, with its own database and customers, and puts payments, loyalty and search traffic in one admin.

Is Orbit by Kugie the same as Kugie Orbit?

Yes. Orbit, Orbit by Kugie and Kugie Orbit are the same product, built and run by Kugie.

Who is Orbit for?

Brands that sell online and want their own store instead of depending on a marketplace, especially lifestyle and F&B brands with customers who come back.

How do customers pay?

On the page, with QRIS or a virtual account through Altura. There is no payment-link email.

Can I customise my store?

Yes. Through four extension points: hooks, events, client modules and runtime settings. Your store never forks from the engine.

Can I move from Shopify?

Yes. Orbit ships with a Shopify importer, and Arutala Coffee has already moved off Shopify onto Orbit.

Do I own my data?

Yes. Each brand has its own repo, database and customers. If you leave, you get a free full export within 14 days.

How much does it cost?

Rp2.000.000 a month for the platform plan, Rp1.500.000 per bespoke feature with a two-week turnaround, and a Rp50.000.000 one-time kickoff.

I am already a Kugie client. Do my terms change?

No. Current clients keep their existing terms.

How do I start?

Start the assessment at kugie.app/contact/work with Orbit selected. Kugie reviews fit, budget and timing before taking on a store.

Next steps

• See the product page: Orbit.
• See the prices: pricing.
• Ready to talk about your store? Start the assessment. It opens with Orbit selected.