CATEGORY
Operating principles
Six rules we hold across every engagement. They explain pricing, exclusivity, cadence, and incident handling so you know what you are buying before you commit.
We are expensive, and we are worth it
First-party cloud only, senior engineers only, no headcount markups. Why our pricing is higher than the Indonesian market and what the premium buys.
One vertical, one client
We will not work with two businesses in the same vertical. Definition of vertical, what this caps, and why we still hold the line.
We work asynchronously, and we work fast
Decisions live in writing. Acknowledgement SLAs are aggressive, resolution is honest. We will not start work without a timeline.
We embed in your team
In-person at kickoff. Inside your Slack, your WhatsApp groups, your internal meetings. We are not your vendor, we are your tech team.
Our tools are your tools
Big tech runs on open source. We do too. The stacks we deploy for you are open and ownable — and we open sourced our own products, Summit and Swivel, so you are never locked in.
We monitor everything, and we tell you first
Grafana stack deployed from day one. You hear about incidents from us, not from your customers. Postmortems within five business days.